Johnny is an expert in implementing the customer experience concept and giving international talks. A powerful and entertaining speaker that uses practical, day-to-day examples to explain customer experience concepts.
Transform and lead your audience to understand how an organization can improve their customer experience and make them the center of the universe.
CREATIONS FROM THE SOUL
This is a special book in which you will not only find the keys to designing exceptional customer experiences, but also the principles to live your life to the fullest, creating new possibilities and transforming companies into the best version of themselves.
In Creations from the soul I invite you to learn about my successes and triumphs, but also my failures and mistakes, so that you can witness how to transform your career and breathe life into it, as I did.